Frequently Asked
Questions
Who do you support?
We provide out-of-home respite to individuals 8 years and over.
We provide day options to adults who have finished schooling.
Our respite service is designed for individuals with high healthcare needs or individuals with intellectual and/or physical disabilities. However, anyone with a disability is welcome to enquire about our services.
What healthcare needs can you support?
Our staff have the following training:
PEG/PEJ feeding and medication
Seizure management and midazolam
Bi-pap and C-pap
Oxygen (cylinder and concentrator) administration
We can arrange for any additional training that may be needed.
Can you transport individuals?
Yes, we have three wheelchair-accessible vehicles, each with a different configuration. We also accommodate individuals who need child restraints, with Kelsey certified as a Type-1 Child Restraint Fitter.
We offer transportation for individuals attending STA, regardless of how far they live from the house. Additionally, we provide transport for those residing within 30 minutes of our day options program. For more details, please feel free to contact us.
Are there are staff on site at all times?
There is always a staff member on site, including overnight. Depending on your child’s support needs, we are able to offer a variety of support ratios, including 1:1 or 1:2. Overnight staff are of a passive capacity, however active overnights can be arranged.
How can I pay for your services?
Individuals use their core support budget in their NDIS plan to pay for respite and day options.
We can currently only support individuals who are self or plan-managed.
Why are you unable to support individuals who display behaviours of concern towards others?
We understand that it can be frustrating when a service cannot support your child. Our respite house is set-up to be safe for individuals with complex healthcare needs and physical disability. We cannot provide a safe environment for individuals who may attempt to harm others.
As a large majority of our individuals have reduced physical movement, they would not be able to keep themselves safe.